Little Lessons

You Get What You Expect

Posted by Mark Fallon

Nov 9, 2018 5:01:00 AM

Paris

"Those who wish to sing, always find a song." – Swedish Proverb

Back in 2007, my wife and I spent a week in Paris for our 20th anniversary. It was everything we expected. It was wonderful.

Before the trip, we conducted a lot of research. We visited our local library and bookstores to get travel guides and map books. Some books were more formal, like Frommer’s Guide, while others were not so formal, like The Irreverent Guide to Paris. We downloaded articles from the internet and reached out to friends and family. We had a lot of information.

With so many sources, some of the advice was contradictory. One person would talk about how helpful people were, while someone else would grouse about snobby Parisians. Americans were beloved. Americans were hated. Speak French if you can. Don’t even bother trying to speak French. What were we to expect?

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Topics: expectations, attitude, vacation, people, travel

The People Around You

Posted by Mark Fallon

Oct 5, 2018 5:01:00 AM

jondamerryandme

“The people who make a difference are not the ones with the credentials, but the ones with the concern.” – Max Lucado

This time of year always brings a lot of travel. Many companies want to finish projects before the year-end, so that means more onsite visits. In support of Postal Customer Councils, I’ll visit 6 states in 3 months, delivering keynote addresses and instructional classes. Between Labor Day and Thanksgiving, I’ll be flying at least 10 out of 12 weeks.

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Topics: people, travel, memories, love, personal relationships

Make Someone’s Day

Posted by Mark Fallon

Dec 8, 2017 5:00:00 AM

Delta Wine.jpg
A typical Monday morning. The car arrived before dawn to take me to the airport for a multi-city trip. A friendly greeting from the ticket agent when I checked my bag. No lines meant I could breeze through security and get to my retreat – AKA the Delta Sky Club.

While my travels have taken me to airports around the country, The Boston Sky Club is the best. Maybe it’s because the agents always greet me with “Good Morning, Mr. Fallon” – even before they’ve scanned my boarding pass. Or maybe it’s because of the conversations we share about the important things in life – vacations, time with loved ones, and coffee. They make me feel that I’m more than just a customer.

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Topics: appreciation, customer service, travel