My trusted suitcase saw its last trip a few weeks ago. A makeshift fix to the handle gave out the same day as two zippers. With the amount of packing, plane trips and repacking that I put the bag through, I couldn’t complain much. As I was leaving the next day for an 8-day, 4-state trip, I was glad I had a backup bag.
To help select a new bag, I read the comments posted on SpeakerNet News
for suggestions. Professional speakers travel a lot, and their insight was helpful. Consistently, I saw positive remarks about Briggs & Riley luggage. People not only liked the durability, but also how the company backed up their warranty.
While the Briggs & Riley
website made it easy to view the different selections, I wanted to hold and touch the bag before I bought it. I was in Omaha, and found a local store, Landmark Luggage & Gifts
, that carried the brand.
On entering the store, I was greeted by Daniel Clayton, who asked if I needed any help. He then brought me over to the Briggs & Riley section. I commented that I’d read a lot of nice things about the luggage. He said that while some higher-priced brands may be a little more durable, Briggs & Riley were known for their warranty and outstanding customer service. Confirmation on what I'd read online – fantastic!
I then explained that I was in town for business, and asked how much it would cost to ship the luggage to my house. Daniel said he would only charge me the UPS shipping fee, with no markup. A few mouse clicks, and he had the figures. A very reasonable amount, so I made the purchase.
Before I left, Daniel handed me his business card, asking that I call him if didn’t receive the luggage or had any other issues. By the time I got back to my hotel, he’d also sent me an email with the package tracking information. And a thank-you for shopping at Landmark Luggage.
When I got home from my trip, my new luggage was waiting for me. Since I was leaving for another city in less than 36 hours, it was a welcome sight. A mutual “thank-you” email exchange with Daniel, and my bag was packed.
After my first trip with my Briggs & Riley bag, I know I made the right choice. I love the bag.
And I loved the great service.