Little Lessons

Seeking Out Criticism

Posted by Mark Fallon

Jan 19, 2018 5:00:00 AM

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“It's the rare person who will listen to what they don't want to hear.” – Dick Cavett

As a consultant, I’m often hired to evaluate a company’s print and mail operation. We’ll spend several days reading policies and procedures, watching work get processed, and interviewing employees. The goal is to determine:

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Topics: critique, coach, improvement