Little Lessons

Seeking Out Criticism

Posted by Mark Fallon

Jan 19, 2018 5:00:00 AM

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“It's the rare person who will listen to what they don't want to hear.” – Dick Cavett

As a consultant, I’m often hired to evaluate a company’s print and mail operation. We’ll spend several days reading policies and procedures, watching work get processed, and interviewing employees. The goal is to determine:

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Topics: improvement, coach, critique

The Work Behind the Work

Posted by Mark Fallon

Jan 12, 2018 5:01:00 AM

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“In all things, success depends upon previous preparation, and without such preparation, there is to be such failure.” – Confucius

Sitting at your favorite restaurant, the waiter places a beautiful dish in front of you. How did they create something so wonderful in just a few minutes?

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Topics: hard work, goals

Your Favorite Little Lessons of 2017

Posted by Mark Fallon

Jan 5, 2018 4:54:00 AM

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The events of 2017 were a reminder of the importance of the people we let into our lives. In the most significant moments – whether in mourning or celebration – it’s the people around us who make a difference.

The journey continues. We can’t go back in time, so we must move forward. Thanks to the support of so many friends, I’ll continue to learn more little lessons. And write about them here.

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Topics: goals, friendship, inspiration, love

The Best Books of 2017 – A Baker’s Dozen

Posted by Mark Fallon

Dec 29, 2017 5:07:00 AM


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Whenever, wherever I travel, there’s always a book in my briefcase. Perhaps a spare in my suitcase as well. Vacations always include stopping at a local bookstore, browsing for something unexpected.

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Topics: Reading and Books

The Thought Is The Gift

Posted by Mark Fallon

Dec 22, 2017 4:35:00 AM


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For the last decade, I’ve been invited to present at the “Fall Mailers Conference” sponsored by the Central Missouri Postal Customer Council (PCC). The event is held at the Lake of the Ozarks in Missouri. For two days, mailing professionals from across the state gather to attend classes, visit with vendors, and network.

The attendees are the real attraction at this event – it feels more like a family reunion than a conference. Greeting each other with hugs, sharing stories of what’s happened over the last year, and creating memories for the future. I’m over 1,400 miles away from my house, but this Bostonian feels like he’s “come home” when he arrives at the lake.

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Topics: appreciation, thoughtfulness, gift, Santa

3 Minutes

Posted by Mark Fallon

Dec 15, 2017 5:21:41 AM

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I arrived at the Albuquerque International Sunport (also known as the airport) at 4:40AM on Thursday for a 6:05AM flight. I was surprised at the long lines for check-in. Even the counter for frequent fliers was backed up. I wondered how much time I would waste spending in line. So, I timed it.

3 minutes later, I had my bag tag in hand, and headed for the gate.
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Topics: optimism, attitude, positive

Make Someone’s Day

Posted by Mark Fallon

Dec 8, 2017 5:00:00 AM

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A typical Monday morning. The car arrived before dawn to take me to the airport for a multi-city trip. A friendly greeting from the ticket agent when I checked my bag. No lines meant I could breeze through security and get to my retreat – AKA the Delta Sky Club.

While my travels have taken me to airports around the country, The Boston Sky Club is the best. Maybe it’s because the agents always greet me with “Good Morning, Mr. Fallon” – even before they’ve scanned my boarding pass. Or maybe it’s because of the conversations we share about the important things in life – vacations, time with loved ones, and coffee. They make me feel that I’m more than just a customer.

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Topics: customer service, appreciation, travel

Call Your Friend

Posted by Mark Fallon

Dec 1, 2017 5:01:00 AM

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“Did you make that putt?” – Tim McKeon

Last weekend, I received word that my good friend, Tim McKeon, had passed away.

There are so many ways to describe Tim – loving, funny, friendly, giving – just to name a few. He was a larger-than-life individual whose presence was felt as soon as he entered a room. He told the funniest stories, punctuated with a booming, infectious laugh. In many cases, I was the subject of those stories. Never in a mean way, but in a way that only a good friend can.

For me, perhaps the best word to describe Tim is “loyal”. A loyal co-worker and a loyal friend.

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Topics: friendship, love

Where is Home?

Posted by Mark Fallon

Nov 24, 2017 4:00:00 AM

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In his poem, The Death of the Hired Man, Robert Frost wrote:

“Home is the place where, when you have to go there,
They have to take you in.”

Mr. Frost was wrong.

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Topics: friendship, love

The Unintended People of Our Decisions

Posted by Mark Fallon

Nov 17, 2017 4:00:00 AM


“Few delights can equal the presence of one whom we trust utterly.” – George MacDonald

In 1975, I joined the Immaculate Conception Queensmen Drum & Bugle Corps. I had no talent, and had never played a musical instrument. For no particular reason, I tried out for the drum line, and was picked to be a snare drummer.

More than 40 years later, the boys I marched next to have become the men who I rely on for support and friendship.

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Topics: friendship, support, mentor